Studio Policies

  • 24-hour cancellation notice.  Pilates Heights has a 24 hour cancellation / rescheduling policy for all private & duet sessions and group classes or workshop sessions.  If you miss your appointment, cancel or change your appointment with less than 24 hours notice, you will be charged the full rate.  This policy is in place out of respect for your instructors and our clients.  Cancellations with less than 24 hours notice are difficult to fill.  Automatic reminder emails are sent out 36 hours before your appointment or class.  Please read the email carefully.  It happens rarely, but sometimes technology fails us and emails may bounce or go into the 'spam' inbox, etc.  If this is the case, you are still responsible for the scheduled appointment.  With this in mind, please bring your calendars to your sessions and write down your appointments before you leave the studio.  Thank you for understanding our small business policy.
  • Distraction-free environment.  Thank you for helping us create a peaceful Pilates practice space:
    • Cell phones.  We kindly ask that you completely silence your cell phone when you enter our studio (this includes buzzing, vibrating or beeping - we can hear it).
    • Fragrances. To create a pleasant studio experience for all, please avoid wearing chemical perfumes or unnaturally-scented products during your class.  Such products may cause health effects when present in a closed-circulation room in which exercise is taking place.
    • Tidiness.  Please store your personal belongings neatly in the provided cubbies or on the coat rack.  Please leave your wet umbrellas at the bottom of the stairs.
    • Talking.  During your private or duet sessions, please be aware that you may be sharing space with other clients.  Try to keep your personal conversations to a minimum.  You will progress much faster with minimal chatting anyway.  Waiting area-- If a group class or private session is going on while you are waiting in our waiting area, please whisper or take your conversations outside.
  • Private & duet (2-person) sessions.  In order to ensure smooth sailing in the studio, all private and duet sessions are 50 minutes in length.  If you know you are up for payment and want to get the most out of your session, you can save time and purchase your sessions online from the comfort of your own home!
  • Group classes.  Pilates group classes are 55 minutes in length, unless stated otherwise on the class schedule.  All group classes require pre-registration.  You may pre-register online 15 days ahead of time and up to 60 minutes before the start of the class.  Group class instructors, subject to change--  Every once in a while life comes up, even for your favorite instructors, and they may need to bring in a substitute.  We really appreciate your willingness to try out different instructors and welcoming substitute instructors with an open mind.  Any instructor changes will be noted on our group classes page as soon as the change is known.
  • Workshops.  4-week Pilates workshop series are 55 minutes in length (each class), unless stated otherwise on the schedule.  To guarantee your spot, pre-registration & payment are required before the first class in the workshop.  Pre-register online or give us a call.  No make-ups for missed sessions.
  • Package purchases.  All group class & private/duet session packages expire after 3 months from the first session date attended on the package.  All packages are non-transferable.  Packages are intended to reduce the cost of sessions or classes based on your level of commitment.  For example:  a 16-pack of privates offers the lowest possible rate per session and makes the most sense for someone coming in 2x / week.  Please consider this 3 month timeline & policy before you purchase packages.  Aside from sudden illness or injury, no exceptions.  Thank you for your understanding.
  • We do not diagnose injuries or illness.   If you have undiagnosed chronic pain or injury and have not seen a medical professional, we request you do so before your next Pilates session (this is true for both new and continuing clients).  We are happy to work with your physician or practitioner in helping you get stronger and more balanced once a diagnosis has been established.  If you are in need of a local referral, we have an amazing list in the following categories: (please call us if you'd like a referral 647.2673)
    • sports medicine
    • chiropractic
    • acupuncture
    • massage
    • homeopathy
    • family practice & obgyn
    • nutrition
    • osteopathy
    • psychotherapy
    • yoga
    • feldenkrais
    • physical therapy
  • Payment method.  We accept cash, credit cards, Bernal Bucks or local personal checks for any Pilates Heights purchase.  We charge $25.00 for bounced or returned checks.  All sales are final.

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